I recently had my eligibility revoked for the NYS marketplace due to paperwork I was never told to send in. I called MVP on 2/28/17 (when I noticed my payment was $250 more than I normally pay) so that my payment for March coverage could be cancelled/credited back to me until I could talk to the NYS of health and fix it (I had once been a few weeks late with payment in the past and they hadn't had an issue), and even was willing to pay a late fee.
The woman on the phone and her supervisor said there was absolutely no way I could get a refund (they really have no way of refunding people?) and now I have to figure out how to pay my rent this month, which is due tomorrow.
I would have stuck with MVP for years, but now the moment I can change my insurance companies, I am going to. They are going to lose a whole lot more than $323 from me.
Product or Service Mentioned: Mvp Health Care Health Insurance.
Reason of review: Problems with payment.