My dad was in the hospital and was prescribed Xarelto. When we filled the Rx, it was $300.
I tried contacting the company to find out if that is the covered price and when they replied they refused to discuss the price of the Xarelto via e-mail. His follow up was at the end of the week, and we needed to know what options were available, what medications would be covered at a better price and they absolutely refused to respond to my inquiries. They also refused to accommodate my hearing disability by telling me that I need to call for further information.
Either they refuse to help me because I can't call in or because there is something sketchy about their rx pricing, I don't know, but it doesn't make any sense that they were unable to answer a seemingly simple question about a drug price.
Reason of review: Poor customer service.
Monetary Loss: $3600.
Preferred solution: Deliver product or service ordered.
I didn't like: Customer service department, Slow respond.