Not resolved
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance

My dad was in the hospital and was prescribed Xarelto. When we filled the Rx, it was $300.

I tried contacting the company to find out if that is the covered price and when they replied they refused to discuss the price of the Xarelto via e-mail. His follow up was at the end of the week, and we needed to know what options were available, what medications would be covered at a better price and they absolutely refused to respond to my inquiries. They also refused to accommodate my hearing disability by telling me that I need to call for further information.

Either they refuse to help me because I can't call in or because there is something sketchy about their rx pricing, I don't know, but it doesn't make any sense that they were unable to answer a seemingly simple question about a drug price.

Reason of review: Poor customer service.

Monetary Loss: $3600.

Preferred solution: Deliver product or service ordered.

I didn't like: Customer service department, Slow respond.

Company wrote 0 public responses to the review from Mar 30, 2016.
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